Refund and Replacement Policy

Short answer:
Refunds and replacements are reviewed by our support team according to the product status, activation status, order details, and the evidence provided by the customer.

Full answer:
Because RoyalCDKeys sells digital products, refund and replacement requests must be reviewed carefully. A digital key may become non-returnable once it has been viewed, revealed, redeemed, activated, or linked to a platform account.

Refund or replacement eligibility depends on:
- Whether the key has been revealed or viewed.
- Whether the key has been redeemed or activated.
- Whether the product matches the description.
- Whether the issue is technical, regional, or account-related.
- Whether the customer provides enough evidence for review.

Important:
Submitting a request does not guarantee a refund or replacement. Our support team must review the case first.

Common questions:

Q: I want a refund because I do not like the game. Can I get one?
A: Digital products are usually not refundable after the key has been revealed, redeemed, or activated. Support can review the case, but approval is not guaranteed.

Q: My PC cannot run the game. Can I get a refund?
A: Customers are responsible for checking system requirements before purchase. If the key has already been revealed or activated, the request may not be eligible.

Q: I bought the Xbox version instead of the PC version. Can I exchange it?
A: If the key has not been revealed or used, support may review the request. If it has already been revealed, activated, or redeemed, an exchange may not be possible.

Q: I revealed the key but did not use it. Can I get a refund?
A: Revealed digital keys require manual review. Support may request additional information before making a decision.

Q: I need a replacement because the key does not work.
A: Please provide your order ID and clear screenshots of the activation error. Our team will review the case.

Q: How long does a refund take?
A: Refund timing depends on the payment method, payment provider, and case review. Support will provide details after reviewing your request.

When to contact support:
Contact support if:
- The key does not work.
- You received the wrong product.
- You bought the wrong region or platform.
- The key appears invalid or already used.
- You want to request a refund or replacement.

Required information:
- Order ID
- Email used at checkout
- Product name
- Reason for request
- Screenshots of the issue, if relevant